Custom Support Systems

AI-powered support that handles tier-1 tickets automatically and escalates to humans with full context.

Book a demo See what we build

Tier-1

Deflection at first contact

Full context

Human handoff quality

Custom rules

Priority and routing logic

Insight loop

Product and docs feedback

Overview

Custom customer support platforms combining ticketing, escalation logic, knowledge base integration, and AI-assisted first-line response into a system designed around your product and customers rather than a generic helpdesk template.

What we build

Inside the Custom Support Systems build

Unified Inbound SupportEmail, chat, form, and integrated channels with unified ticketing and complete customer context on every ticket.
AI First-Line ResponseResolves common issues instantly with access to product documentation, account data, and action capabilities.
Intelligent EscalationEscalates to humans with full context when AI hits confidence threshold, agents pick up exactly where the AI left off.
Custom Routing LogicRoutes by priority, product area, customer tier, or any rule you define.
Performance & Theme AnalyticsResolution time, satisfaction, agent performance, and ticket themes, feeding insights back into product and documentation.

Sample workflow

How it runs in practice

Tier-1 Auto-Resolution

Customer submits "I cannot reset my password." AI identifies the intent, checks the account status, verifies the email is correct, and sends a reset link, resolving the ticket without human involvement in under 30 seconds.

Stack

Tech we work with

ClaudeOpenAIPostgreSQLn8nIntercom APIZendesk APITwilioStripe API

Frequently asked about this build

How much tier-1 volume can it deflect?

It depends on your ticket mix and documentation quality. A well-configured system with good knowledge base coverage deflects a large share of repetitive tier-1 tickets before they reach a human.

Can this integrate with Zendesk or Intercom?

We can build the AI layer on top of your existing helpdesk, or replace it entirely. Integration with Zendesk, Intercom, Freshdesk, and Help Scout is supported.

Every build is shipped from scratch around your exact workflows and tools, and the source code is yours to keep.

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