Hospitality runs on relationships and timing. Relay watches reputation and reviews, Vicinity handles hyperlocal and multi-venue marketing, and Cadence runs social publishing across every location. You own all three outright, deployed in your own cloud with unlimited seats.
Hospitality margins have tightened as labor costs rise and guest expectations climb. Guest communication quality is one of the strongest drivers of repeat visits and positive review velocity, yet most venues stitch it together from generic SaaS that was never built for how staff actually run a floor. Owning the reputation, marketing, and publishing layer, rather than renting it per location, keeps timing and relationships intact across every venue.
Pre-arrival, in-stay, and post-departure messaging sequences that feel personal because they reference what your team actually knows about the guest. Across SMS, email, WhatsApp, and your booking platform.
Custom booking systems that handle multi-venue inventory, dynamic pricing, group bookings, and special requests beyond what Resy or OpenTable templates support.
Post-stay outreach timed to the moment of highest goodwill, routing positive guests to public review platforms and concerns to a private resolution flow before they become public reviews.
The products for Hospitality teams
For hospitality teams, the products are yours to own. You deploy them in your own cloud or self-host them, run them with unlimited seats, and keep your data on infrastructure you control. One owned system replaces a stack of subscriptions. Book a demo to see the products on your own workflows.
Yes. Relay, Vicinity, and Cadence connect to all of the above and several more. Where APIs exist, they use them. Your existing system stays, and the owned products sit on top, running in your own cloud.
Yes. Multi-venue is exactly what Vicinity is built for. It handles hyperlocal marketing, reviews, and reporting across every location, with unlimited seats so each venue works in the same owned system at no extra per-user cost.
Neither. You own the products outright and run them with unlimited seats across every venue. One owned system replaces a stack of per-location subscriptions.
