When your store outgrows a pile of SaaS subscriptions, owning your systems starts to make sense. Mosaic unifies your customer data, Cadence runs social publishing and scheduling, and Relay watches reputation and reviews. You own all three, deployed in your own cloud with unlimited seats.
Most mid-market eCommerce operations run on a stack of eight to fifteen SaaS tools stitched together with Zapier and manual reconciliation, each with its own per-seat bill and its own copy of your customer data. Operational complexity at scale becomes a bigger drag on margins than acquisition cost. Owning one system that holds the customer data, the publishing, and the reputation layer eliminates the reconciliation tax and the subscription creep.
Order flows from cart to fulfillment to customer notification, with intelligent routing for back-orders, multi-warehouse fulfillment, and exception handling that does not require human intervention.
AI agents handling order status, returns, refunds, and product questions. Modern conversational systems resolve the majority of common-tier support tickets without human escalation.
Real-time inventory across channels, competitive pricing intelligence, and reorder triggers that account for lead time variance. Built around your supplier and channel mix, not a generic dashboard.
The products for eCommerce teams
For ecommerce teams, the products are yours to own. You deploy them in your own cloud or self-host them, run them with unlimited seats, and keep your data on infrastructure you control. One owned system replaces a stack of subscriptions. Book a demo to see the products on your own workflows.
You own it. Mosaic is a customer data platform you deploy in your own cloud or self-host, so your customer records, order history, and segments stay on infrastructure you control instead of scattered across a dozen SaaS vendors.
Either. Most stores keep their storefront and layer Mosaic, Cadence, and Relay on top to own the customer data, publishing, and reputation. Because you own the products outright, there is no per-seat SaaS fee as the team grows.
No, and we do not recommend trying. The products handle the routine and route the rest, so your team focuses on the conversations that need a human. The economics work because the noise is handled and the real conversations get the attention.
