Your product is yours. The systems behind it should be too. Rapport runs support and the customer relationship, Mosaic unifies product and account data into one platform, and Sightline covers cloud and app security. You own all three, deployed in your own cloud with unlimited seats.
SaaS companies spend a disproportionate share of operational time on systems that never ship to customers: support triage, customer health monitoring, billing operations, and internal reporting. As engineering velocity climbs, the operations side falls further behind, and every gap gets patched with another per-seat subscription. Owning the platform that holds this work, rather than renting it piece by piece, closes the gap and stops the bill from compounding.
AI agents resolving common product questions with full context from your docs, your changelog, and the customer's account state. Properly built, modern support agents resolve the majority of tier-1 tickets without escalation.
Usage signals, support volume, billing events, and engagement metrics combined into custom health scores that surface at-risk accounts before churn happens.
Custom admin panels, billing operations, and data tooling for your team. Replaces the patchwork of Retool, Airtable, and SQL queries with one operational layer built around your product.
The products for SaaS teams
For saas teams, the products are yours to own. You deploy them in your own cloud or self-host them, run them with unlimited seats, and keep your data on infrastructure you control. One owned system replaces a stack of subscriptions. Book a demo to see the products on your own workflows.
Yes. Mosaic connects to Snowflake, BigQuery, Redshift, and Postgres-based warehouses. It pulls from your warehouse rather than duplicating data, which keeps the source of truth where it belongs, and it runs in your own cloud.
Those are per-seat subscriptions you rent, with your data in their cloud. Rapport, Mosaic, and Sightline are products you own outright, deployed in your own infrastructure with unlimited seats. One owned system replaces several subscriptions, and the data stays yours.
No. CSMs handle the relationship work. Rapport and Mosaic handle the data work that is currently consuming their time, so CSMs spend more time on strategic accounts and less on admin.
