Hear every mention. Answer every review. Protect the brand.
Relay listens across review sites, social, news, and forums, scores sentiment in real time, and routes negative mentions to your team before they spread, with drafted replies ready to send.
Built to work with the platforms your team already uses
Reddit
ZendeskWhat teams see after switching to Relay.
Everything Relay does, in one place.
Reputation & social listening, every mention, sentiment, and reply in one place.
One Relay, wired into the tools you already run.
It reads and writes to your existing stack over a clean API, so nothing becomes another island of data.
RedditZendeskWe went from finding out about bad reviews a week later to a Slack ping in minutes, with the reply already written. It changed how fast we can protect the brand.
Built for the industries you run in.
Pick your world and see exactly where Relay slots into the workflows your team already runs every day.
Live in weeks, not a year-long rollout.
Connect your sources
We wire up review platforms, social accounts, news, and the forums that matter to you, plus competitor keywords.
Listen & score
Relay pulls mentions continuously, scores sentiment, and clusters them by theme so patterns surface fast.
Alert & route
Negative or high-risk mentions ping the right person instantly with context and a suggested response.
Respond & report
Your team replies from the unified inbox; leadership watches the command center. Everything logged.
Relay vs. per-seat listening suites
| Per-seat SaaS | Relay | |
|---|---|---|
| Pricing model | Per seat, per month, forever | One price, yours forever |
| Your data | Locked in their cloud | In your database, self-hostable |
| Channels | Bundled tiers, add-ons to unlock | Every channel you need, included |
| Custom workflows | What the template allows | Built around how your team works |
| Adding teammates | Costs more every time | Unlimited seats |
Good to know
How fast do we hear about a bad review?+
Typically under two minutes from when it’s posted. Negative mentions route straight to your chosen channel with the full context and a drafted reply.
Can it watch competitors too?+
Yes, track competitor brands and products alongside your own to see share-of-voice and where you’re winning or losing the conversation.
Is this per-seat SaaS?+
No. It is a product you own outright, the software, your data, and the infrastructure it runs on. Deploy it in your own cloud, add unlimited seats, self-host it, extend it. No per-user fee that scales against you forever.