The OS Your Operations Actually Need

Custom operating systems for agencies, professional services, and operations-heavy businesses. Replaces the 5-tool stack you're duct-taping together with one platform built around how your team actually delivers work.

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Operations teams in agencies, professional services, and project-heavy businesses end up running their work across 5 to 8 disconnected tools. Project management here, time tracking there, client portal somewhere else, file storage in a fourth place, billing in a fifth. The integration tax is real: data does not flow, the same information lives in three places, and the team spends meaningful time per week just keeping systems in sync. Custom operations platforms collapse the stack into one system built around your actual delivery workflow.

What we build

What we build in Operations

Agency operating systemsProject management, time tracking, client portals, deliverable workflows, and billing in one platform. Replaces the Asana + Harvest + Notion + Slack + custom-portal stack with one system you fully own.
Workflow automation platformsCustom automation engines for businesses with complex internal processes. Beyond what Zapier or Make can handle when conditions, branching, and AI decision-making matter.
Internal toolingCustom admin panels, operational dashboards, and back-office tools built around your specific operations. Replaces the patchwork of Retool, Airtable, and SQL queries with one purpose-built layer.
Approval and governance workflowsCustom approval flows for businesses where decisions need audit trails. Multi-stage review, automatic routing, full history captured.
Resource and capacity planningOperations systems that surface team utilization, project profitability, and resource bottlenecks in real time.
Client portals and white-label systemsBranded client-facing portals for agencies and service businesses. Real-time deliverable access, approval workflows, project visibility for clients.

Where this lands

Industries that use this most

Hospitality groups use multi-venue operations platforms. Real estate agencies use deal-management systems with custom pipelines. Logistics operators use dispatch and coordination platforms. Legal practices use matter-management systems with privilege-aware controls. Marketing agencies use full-stack agency OS replacing Asana, Notion, Slack, and Harvest.

Sample workflow

Sample workflow: Agency OS for a marketing services business

01New client onboards via custom portal, intake automation populates the project workspace
02Team assigns deliverables, time tracks against scoped budget, file management built into the workflow
03Client reviews deliverables in a branded portal with approval workflow
04Approved deliverables auto-trigger billing events; invoices generate from time and scope data
05Operations dashboard surfaces project profitability, team utilization, and at-risk projects in real time

This pattern is from a real Thinkiyo build (SuperAgency OS). Anonymized; full reference available on call.

Stack

Tech we work with

Next.jsPostgresSupabaseCustom ReactStripe BillingDocument storage (S3 / R2)Calendar APIsHosted on your infrastructure or ours

Frequently asked about Operations

Will this replace our existing tools, or work alongside them?

Both options exist. Most clients start with replacement of the stickiest pain (usually project management or time tracking) and migrate the rest in phases. Some keep specific tools (Slack, file storage) and replace only the operational layer. The audit determines which path fits.

Can this be white-labeled and resold to our own clients?

Yes, where it makes sense for your business model. We've built operations platforms that the client uses internally and also resells to their own clients as a branded SaaS product. The economics on resale are usually strong because the build cost is amortized across customers.

How long does an agency OS build take?

Phase 1 (core project management, time tracking, client portal) typically ships in 6 to 10 weeks. Full-feature platforms (billing, custom workflows, advanced reporting) take 4 to 6 months. Most clients use the platform in production from week 8 and keep adding capabilities.

Book a 30-minute audit for your operations

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