Fitness and wellness businesses live and die on member retention. Rapport runs the member relationship and follow-up, Vicinity handles hyperlocal and multi-studio marketing, and Cadence keeps your social publishing consistent. You own all three outright, deployed in your own cloud with unlimited seats.
The fitness and wellness sector grew rapidly post-pandemic but is now consolidating around operators with strong member retention. Personalized engagement and proactive outreach to at-risk members are the strongest drivers of long-term retention. Generic booking software handles the transactional layer; owning the systems that run the relationship, the local marketing, and the follow-up, rather than renting them per studio, is how retention-led operators pull ahead.
First-30-days sequences that drive habit formation, personalized class recommendations, and proactive outreach when engagement drops.
At-risk member identification based on attendance patterns, automated outreach sequences for declining engagement, and recovery flows for cancellations.
Staff scheduling, class capacity optimization, and instructor coordination beyond what booking software supports.
The products for Fitness & Wellness teams
For fitness & wellness teams, the products are yours to own. You deploy them in your own cloud or self-host them, run them with unlimited seats, and keep your data on infrastructure you control. One owned system replaces a stack of subscriptions. Book a demo to see the products on your own workflows.
Yes. Rapport and Vicinity connect to the major fitness and wellness platforms. The owned products sit on top of your existing booking system, not in replacement, and run in your own cloud.
Both. Because you own the products and run them with unlimited seats, there is no per-seat penalty for growing. Multi-studio operators get the most out of Vicinity, but a single studio can own the same system without a per-location subscription.
No. Front-desk relationships are central to retention. Rapport handles the scheduling and admin so the front-desk team has time for the relationship work.
