Deploy AI support agents that resolve 80% of tickets automatically, escalate intelligently, and learn from every conversation — cutting response times from hours to seconds without growing your headcount.
Custom AI support bot trained on your help docs, historical tickets, and product knowledge — with configurable tone, escalation rules, and channel integrations.
Your existing documentation is ingested, chunked, and embedded into a vector store that the AI queries in real time — keeping answers grounded and accurate.
Incoming tickets are classified by issue type, urgency, and customer tier — then routed to the right team or auto-resolved, reducing first-response time dramatically.
Real-time sentiment scoring on incoming messages — with automatic escalation to a senior agent when frustration levels exceed configurable thresholds.
Seamless handoff to human agents with full conversation context, customer history, and CRM data surfaced in the agent view — so agents never ask customers to repeat themselves.
Incoming support tickets are classified by issue type, matched against the knowledge base, and either auto-resolved with a drafted reply or assigned to the correct tier-2 agent with full context — in under 10 seconds.
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Fully automated with audit log.
When sentiment analysis detects a CSAT risk (negative language, repeated contacts, or VIP customer), the ticket is immediately escalated to a senior agent with a priority flag and full conversation history.
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Fully automated with audit log.
Outside business hours, the AI agent handles all incoming queries — resolving common issues, collecting information for complex ones, and setting accurate expectations on response times.
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Fully automated with audit log.
Every system has configurable escalation points. When confidence is low or stakes are high, humans are looped in automatically — before anything irreversible happens.
Every action is logged with timestamps, inputs, and outputs. You can replay any workflow, trace any decision, and export logs for compliance purposes.
Retry logic, dead-letter queues, Slack alerts, and uptime monitoring are built into every system — so failures surface immediately and recover automatically.
The Automation Audit is a focused 1-week engagement. For AI Support, the audit delivers:
Book the AuditBook the Audit20-minute call. No pitch deck. Just a direct look at where automation ships ROI fastest.
