Introducing Relay: your whole online reputation, one platform
Listening, reviews, replies, crisis alerts and reporting together, so you manage your entire online reputation from one place.
Your brand is being talked about right now, and most teams can only see part of it. A Google review lands on one site, a complaint on Instagram, a thread on Reddit, a story in the local news. By the time the right person hears about the bad one, it has already been read by everyone else.
Relay is a complete online reputation management platform. It listens everywhere, scores every mention, answers reviews and comments in your voice, warns you when sentiment turns and shows leadership how the brand is doing, all from one place.
Listen everywhere, in one feed
Relay listens across Google, Meta, X, Reddit, Hacker News, Google News and forums. Brand, product and competitor keywords are tracked side by side, so you see your own conversation and the one about the business down the road.
Know how it feels, as it arrives
Every mention is scored positive, neutral or negative the moment it comes in. You can watch sentiment by channel, by campaign or by location, instead of waiting for the monthly report.
Hear about the bad one first
When something turns sour, an alert goes to Slack, email or WhatsApp with the full context and a suggested reply. The aim is simple: a person is on it in minutes, not days.
Reply from one place, in your voice
Your team answers reviews and comments from a single inbox. Relay drafts each reply in your brand voice. Someone on your team reads it, edits it if needed and sends it. Nothing goes out on its own.
See the whole picture
The command center shows share of voice, response time and reopen rate on dashboards leadership can read, ready to export for the weekly review.
Yours to keep
Every mention, reply and score lives in your database. Relay can run in your own cloud.
Relay is available now.