One inbox where AI and your team answer every customer
Relay answers from your policies and customer history, and hands judgment calls to your team.
Answers on every channel your customers use
Knows the customer, the policy and the owner
It reads who the customer is, what your policy says, and who owns the case.
Context for this reply
Live in weeks, with a Thinkiyo team beside you
It learns your policies and connects to your channels.
Answers grounded in your policies. Judgment left to your team.
Set each agent to suggest, draft for approval or run alone, while money always goes to a person.
Agents
Playbook
Crisis alerts that explain themselves
Relay learns each theme's normal and alerts the owner, with the reason, when a complaint spreads.
North depot delays Mentions per 15 minutes
North depot delays is spreadingScore 72
Incident board One owner each
Executive watchlist Own alert list
Every channel at once. One calm queue.
Messages, calls, posts, reviews and app ratings arrive together. Relay tags, ranks and routes each one before anyone opens it.
- XXThird delay this week. Anyone there?
- CCallMissed call about an order that never came
- WWhatsAppI want a refund for the broken item
- PPlay StoreApp shows delivered, nothing came
- @EmailInvoice is missing our VAT number
- IGInstagramDo you deliver on Sundays?
- RRedditAnyone else seeing late deliveries in the north?
- GGoogle reviewFast delivery, thank you
Connects to Slack, email and your own data
Alerts reach Slack, email or WhatsApp, and data flows out by API, CSV and reports.
Your data, your rules, your approval
A person stands between AI and anything that costs money.
One system for every team that talks to customers
Care team queue
Emerging themes
Routed to the location
Command center
Questions, answered
What is Relay?
Relay is a customer care platform from Thinkiyo for AI and human support. It brings email, WhatsApp, calls, social posts, DMs, reviews and app ratings into one inbox, lets AI agents answer from your own policies within rules you set, routes the rest to the right person with an SLA, and warns you when a complaint starts to spread.
How is Relay different from Fin, Intercom or Zendesk?
Relay covers the AI agent and the helpdesk, and adds what support tools usually leave to separate products: listening on public channels, crisis alerts that explain themselves, and reputation reporting with share of voice. It is one system for private and public customer conversations.
Do Relay's AI agents reply on their own?
Only where you allow it. Each agent runs as suggest-only, draft for approval, or autonomous, and the playbook can lock categories to a person.
Which channels does Relay cover?
Email, WhatsApp, Telegram, calls, X, Instagram, Facebook, Reddit, YouTube, Quora, Google News, the App Store, Play Store and Google Business reviews. Where a platform limits what software can do, such as LinkedIn messages, Relay shows that limit instead of hiding it.
How does Relay catch a crisis early?
Relay groups mentions into themes, learns the normal volume for each, and scores spikes on six signals: deviation from baseline, velocity, concentration, amplification, sentiment intensity and cross-platform spread. Every alert explains why it fired and goes to its owner.
Every customer conversation, handled
A Thinkiyo product. Meet the family