What is Rapport?
Rapport is a sales CRM for distributors and wholesalers. It keeps accounts, deals and pipeline next to a live product catalogue, so quotes come from what is on the shelf.
The sales CRM for distributors that knows what's on the shelf.
Reps see accounts, deals, WhatsApp and live stock in one place, and quote without calling the warehouse.
For distributors who sell from stock. A Thinkiyo product.
WhatsApp, on the account
Morning Hannah. Need 60 of the 15mm brass elbows and 12 basin mixers in matte black for Palm Grove. Friday OK?Rafael Moreno, 9:31
Drafted from stock, waiting for you
Hi Rafael, elbows are on the shelf. Matte black mixers: 9 in stock. Brushed nickel has 40 if you want all 12 Friday.ApproveEdit
Quote Q-2318Built from catalogue
Brass elbow 15mm60412 in stock$3.40 ea
Basin mixer, matte black129 in stock$148.00 ea
Basin mixer, brushed nickelalt40 in stock$152.00 ea
Flexi hose 300mm24188 in stock$6.10 ea
Total$2,126.40
Example data
Three tabs, one phone and a call to the warehouse.
Every quote means checking a stale CRM, a stock sheet and WhatsApp, then calling someone.
- The CRM
Let me check with the warehouse and come back to you.
- The stock sheet
Sorry, those sold yesterday. The sheet hadn't caught up.
- WhatsApp
His number's on my old phone. I'll find the chat.
One record for the account, the deal and the stock.
Rapport keeps the records. Reps keep the relationships.
Rapport does the remembering so reps can do the talking.
A rep's Tuesday, with Rapport.
Hannah sells plumbing supplies to builders on the north side.
The list is already made
Her list ranks a quiet quote, a delivery and two reorders.
Today, 4 to callOakridge Homes, samples out 6 daysA WhatsApp lands on the account
Rafael's WhatsApp files itself under Coastline, next to last month's order.
WhatsApp, Coastline BuildersNeed 60 of the 15mm brass elbows and 12 basin mixers in matte black. Friday OK?A quote built from the shelf
Matte black is short, so her approved reply offers brushed nickel.
Quote Q-2318Matte black, 9 in stockBrushed nickel, 40 in stockA site visit, logged in a minute
A note after the Bayview visit, and the sequence takes over.
PipelineBayview Fitout moved from Enquiry to QuotedThe manager sees the week, unasked
Her manager opens the forecast, and nobody rebuilt a spreadsheet.
ForecastUpdated from the live pipeline
What it takes off the desk.
One quote, printed from the shelf. The tools it used to take are crossed off at the bottom.
Quote Q-2318Coastline Builders, Palm Grove siteTuesday 9:34, built from the catalogue
- Brass elbow 15mm60 × $3.40$204.00412 in stock
- Basin mixer, matte black12 × $148.00$1,776.009 in stock, short 3
- Basin mixer, matte black9 × $148.00$1,332.009 in stock
- Basin mixer, brushed nickel3 × $152.00$456.0040 in stock
- Flexi hose 300mm24 × $6.10$146.40188 in stock
Total$2,138.40
Approved by HannahExample data
Taken off the desk
A general-purpose CRMAccounts and dealsThe stock spreadsheetProducts and live stockQuote templatesQuotes from inventoryWhatsApp on personal phonesAccount timelineReminders on sticky notesSequences and tasksThe Friday forecast sheetForecast
Your customers, your stock, your database.
Your customer list is the business, so it stays yours.
Runs in your cloud
Your cloud account or self-hosted, never a shared platform.
Your own database
A database you own, with an audit trail of every change.
You approve what customers see
Nothing reaches a customer until your team approves it.
Set up with you, supported after
Thinkiyo imports your data, sets up with you and stays.
Pairs well with Rapport.
Thinkiyo products share one database, with no integration work.
Questions distributors ask.
Does Rapport replace our stock spreadsheet?
For sales, yes. Catalogue and stock levels live inside Rapport, and quotes pull lines straight from inventory.
Can reps keep selling over WhatsApp?
Yes. WhatsApp, email and calls land on the account's timeline, and drafted replies wait for a person to approve them.
Where is our data kept?
In your own database. Rapport runs in your cloud or self-hosted, with an audit trail of who changed what.
Can we move over from our current CRM?
Yes. Contacts, companies and deals import from CSV or HubSpot, and a Thinkiyo team sets Rapport up with you.
Quote from the shelf. Keep the customer.
See Rapport set up with a distributor's catalogue in one demo.