# Relay

> Relay understands your business: policies, customer history, hubs and dealers. AI agents answer every channel within your rules, your team takes refunds and judgment calls, and Relay warns you before a complaint spreads.

Relay is a product made by Thinkiyo (https://thinkiyo.com/). Relay is available now; a Thinkiyo team sets it up with each customer. Like every Thinkiyo product, Relay runs in the customer's own cloud or self-hosted, and customer data stays in the customer's own database. A person approves anything that goes out to a customer. Contact: hello@thinkiyo.com.

## What it is
One inbox where AI and your team answer every customer. Relay answers from your policies and customer history, and hands judgment calls to your team.

Customer care platform with AI agents that understand business context: the customer history and account, an uploaded knowledge base of policies and brand voice, and operations set up as categories, regions, hubs, dealers and SLAs. Customer care platform for AI and human support. One inbox for email, WhatsApp, Telegram, calls, X, Instagram, Facebook, Reddit, YouTube, Quora, Google News, App Store, Play Store and Google Business reviews, with tickets, routing, SLA clocks and an event log. AI agents (triage, reply drafting, tone guard, escalation routing) are grounded in an uploaded knowledge base, with per-agent autonomy from suggest-only to autonomous and playbook rules that keep refunds, payments and perishable complaints with a person. Includes social listening, explained crisis alerts per theme, a contact centre, CSAT and NPS feedback with review requests, and a command center for first response, turnaround, SLA, resolution, reopen rate and share of voice. Data stays in the customer database.

## Who it is for
Customer care, support and brand teams at high-volume consumer businesses: airlines, logistics and delivery, automotive and dealer networks, banks, telecom, ecommerce and retail

## Pages
- [Relay](https://thinkiyo.com/relay/): AI agent and inbox for every customer conversation
- [Full text for language models](https://thinkiyo.com/relay/llms-full.txt): every section, the FAQ and every blog post as plain text
- [Blog](https://thinkiyo.com/relay/blog/): Notes on customer care, reviews and answering every conversation well.

## Blog
- [How Relay works, from first message to resolved case](https://thinkiyo.com/relay/blog/how-relay-works/): A walkthrough of Relay: one inbox for every channel, AI agents grounded in your policies, routing with SLAs, crisis alerts and reporting.
- [How to answer every Google review without a bigger team](https://thinkiyo.com/relay/blog/how-to-answer-every-google-review-without-a-bigger-team/): A practical system for replying to every Google review, fast and in your voice, without hiring more people to do it.
- [Introducing Relay: your whole online reputation, one platform](https://thinkiyo.com/relay/blog/introducing-relay/): Listening, reviews, replies, crisis alerts and reporting together, so you manage your entire online reputation from one place.

## Optional
- [RSS feed](https://thinkiyo.com/relay/blog/rss.xml)
- [Privacy](https://thinkiyo.com/relay/privacy/)
- [Terms](https://thinkiyo.com/relay/terms/)
- [Thinkiyo](https://thinkiyo.com/llms.txt): the company and every other Thinkiyo product